To make any changes to your subscription, log into your account on our website and select ‘My Subscriptions’. Select the subscription you’d like to adjust and select Manage Subscription. You can then:
ADD A PRODUCT: The Subscription page will present items that you can “Add One-Time” for an additional charge. Note: you cannot remove any of the fixed items included in your subscription.
CHANGE FREQUENCY: Under Subscription Settings, click “Subscription Frequency” to manage how frequently you’d like to receive recurring orders.
CHANGE SHIPPING DATE: Under Subscription Settings, click the box that says “Next box ships on”. A calendar will pop up for you to select the date you’d like to your next shipment to ship out. Once you’ve selected your desired shipping date, click “Update Shipping Date”.
CHANGE QUANTITY: Under Subscription Settings, click on any of the items included in your subscription that you’d like to adjust. When the pop up box appears, use the +/- buttons to change the quantity of items to include in your next order for an additional charge. Once you’re done editing, click “Save Product”.
SKIP SUBSCRIPTION:Under Subscription Settings, there is the option to “Skip Next Order”. If you select this option, you will not receive your next scheduled recurring order. To successfully skip your next recurring order, please be sure to select this option before 11:59 PM the day before the order is scheduled to ship.
PAUSE SUBSCRIPTION: Under Subscription Settings, there is the option to “Pause Subscription”. If you select this option, all recurring subscription orders will be paused until you unpause your subscription. To successfully pause your subscription, please be sure to select this option before 11:59 PM the day before the order is scheduled to ship if you don’t wish to receive your next recurring order. To unpause your subscription, click “Unpause Subscription”.
CANCEL SUBSCRIPTION:Under Subscription Settings, there is the option to “Cancel Subscription” at the bottom of the page. By selecting this option, you will effectively cancel all recurring subscription orders.
Please note that recurring orders are processed on the day of the month that you began your subscription. To effectively cancel your subscription, those changes need to be made by 12 PM EST the day before the order is processed. You can find this date in your account under “Subscription”. If you run into any trouble, email hello@geniusjuice.com and we'd be more than happy to assist you.